Privacy Policy

Last updated: July 1, 2026

North Star Cleaning respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit our website, request a quote, contact us, book services, or otherwise interact with us.

Information We Collect

We may collect information you voluntarily provide to us, including:

• Name
• Email address
• Phone number
• Service address or general location
• Details about your home, cleaning needs, scheduling preferences, or requested services
• Messages, photos, or other information you submit through forms, email, text, or phone
• Payment-related information if you pay for services online or through a payment processor

We may also collect limited technical information automatically, such as your IP address, browser type, device information, pages visited, and general website usage data through cookies, analytics tools, hosting services, or similar technologies.

How We Use Information

We may use your information to:

• Respond to your questions or quote requests
• Schedule, confirm, provide, and follow up on cleaning services
• Communicate by phone, text, email, or other contact methods you provide
• Process payments and send invoices or receipts
• Improve our website, customer service, and business operations
• Send service-related updates, reminders, or promotional messages where permitted
• Protect our business, customers, cleaners, website, and systems
• Comply with legal, tax, insurance, and regulatory obligations

Sharing Information

We do not sell your personal information. We may share information only as reasonably necessary with:

• Cleaners, contractors, team members, or service providers who help us provide cleaning services
• Payment processors, scheduling platforms, website hosts, email providers, analytics providers, and other business tools
• Insurance providers, accountants, legal advisors, or government authorities when required or appropriate
• Other parties with your consent or at your direction

Payments

If you make a payment online, payment information may be processed by a third-party payment processor. We do not intentionally store full credit card numbers on our website. Payment processors may collect and process payment information according to their own privacy and security practices.

Cookies and Analytics

Our website may use cookies, analytics tools, or similar technologies to understand website traffic, improve performance, remember preferences, and support marketing or advertising. You can control cookies through your browser settings. For more information, please review our Cookie Policy.

Text Messages and Calls

By providing your phone number, you agree that we may contact you about quotes, scheduling, service updates, customer support, and related business matters. Message and data rates may apply. You may ask us to stop promotional text messages at any time.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, transmission, or storage system is completely secure, and we cannot guarantee absolute security.

Data Retention

We keep personal information for as long as reasonably necessary to provide services, operate our business, resolve disputes, maintain records, comply with legal obligations, and enforce our agreements.

Your Choices

You may contact us to request access to, correction of, or deletion of personal information we maintain about you, subject to legal, security, and business recordkeeping requirements. You may also unsubscribe from promotional emails or ask us to stop promotional text messages.

Children's Privacy

Our services are intended for adults and homeowners or renters seeking cleaning services. We do not knowingly collect personal information from children under 13.

Virginia Privacy Notice

Virginia's Consumer Data Protection Act applies to certain businesses that meet specific data-processing thresholds. North Star Cleaning may not meet those thresholds at this time, but we still aim to handle personal information responsibly and provide clear ways to contact us about privacy questions.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.