Terms of Service

Last updated: July 1, 2026

These Terms of Service govern your use of the North Star Cleaning website and services. By visiting our website, requesting a quote, booking services, or using our services, you agree to these Terms.

Services

North Star Cleaning provides residential cleaning and related services. Specific services, pricing, availability, and scheduling may vary based on location, home condition, requested scope, cleaner availability, and other factors.

Quotes and Pricing

Quotes may be based on information you provide, including square footage, number of rooms, home condition, photos, service type, and requested add-ons. Final pricing may change if the actual condition, size, or scope of the home differs from the information provided or if you request additional services.

Booking and Scheduling

Appointments are subject to availability. We may contact you to confirm service details before accepting or completing a booking. Arrival windows may be affected by traffic, weather, previous appointments, access issues, or other circumstances outside our control.

Customer Responsibilities

To help us provide service safely and efficiently, customers agree to:

• Provide accurate information about the property and requested services
• Provide safe and reasonable access to the property
• Secure pets, valuables, fragile items, weapons, hazardous materials, and sensitive documents
• Notify us of special surfaces, damaged items, or areas requiring special care
• Maintain utilities needed for cleaning, including running water, electricity, lighting, heating, or cooling as reasonably necessary
• Pay all agreed charges, fees, and applicable taxes

Service Limitations

We may decline, pause, or reschedule service if a home presents unsafe, unsanitary, or unreasonable conditions. This may include excessive biohazards, pest infestations, mold, bodily fluids, hoarding conditions, aggressive animals, active construction hazards, lack of utilities, or other safety concerns.

Cancellations and Rescheduling

Please contact us as soon as possible if you need to cancel or reschedule. We may charge a cancellation, lockout, or rescheduling fee if an appointment is canceled late, if we cannot access the property, or if cleaners arrive and service cannot be performed.

Payments

Payment terms will be provided at booking, invoicing, or checkout. Payment may be required before, at the time of, or after service depending on the arrangement. Late, failed, disputed, or reversed payments may result in additional fees, collection activity, or suspension of future services.

Satisfaction and Service Concerns

If you have a concern about your cleaning, please contact us promptly and provide details and photos when possible. We may offer a reasonable correction, partial adjustment, credit, or other resolution at our discretion. We are not responsible for issues reported after a reasonable inspection period or for conditions outside the agreed service scope.

Damage or Loss Claims

Please report any suspected damage or loss as soon as possible. We may request photos, documentation, access to inspect the item or area, and other information needed to review the claim. We are not responsible for normal wear and tear, pre-existing damage, improperly installed items, unsecured valuables, fragile items not disclosed in advance, or damage caused by conditions outside our control.

Independent Cleaners and Service Providers

North Star Cleaning may use employees, independent contractors, vendors, or other service providers to perform or support services. We may assign, reassign, or substitute service providers based on availability, location, scheduling, and business needs.

Website Use

You agree not to misuse our website, interfere with its operation, attempt unauthorized access, submit false information, copy content without permission, or use the website for unlawful purposes.

Intellectual Property

Our website content, branding, logos, text, graphics, design elements, and other materials are owned by or licensed to North Star Cleaning and may not be copied, reproduced, or used without permission.

No Guarantee of Results

We aim to provide high-quality cleaning services, but results may vary based on property condition, age, wear, stains, buildup, surface type, previous maintenance, and service scope. Some stains, odors, discoloration, buildup, or damage may not be fully removable through standard cleaning.

Limitation of Liability

To the fullest extent permitted by law, North Star Cleaning will not be liable for indirect, incidental, special, consequential, or punitive damages. Our total liability for any claim related to services or website use will not exceed the amount paid for the specific service giving rise to the claim, unless otherwise required by law.

Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a new “Last updated” date. Continued use of our website or services after changes are posted means you accept the updated Terms.

Governing Law

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict of law principles.